At Eternal Boating we take pride in our products and want you to be completely satisfied with your purchase! If you are not completely satisfied for any reason, please return the unused merchandise within 30 days of the date it was shipped to you, and we will issue a refund of your purchase price or make the exchange of your choice. Any item returned to us after 30 days will incur a 15% restock fee.

To return or exchange merchandise, please contact our customer service department by emailing returns@eternalboating.com or call us toll free 888-383-7615. Your representative will give you a return authorization number. 

**All special orders are nonreturnable and nonrefundable.**

Please indicate the reason for the return and the action to be taken (exchange or refund). For your protection, please insure your package for its full value. Unfortunately, we cannot accept parcels sent via freight, collect, or COD.  Customers wishing to make a return are responsible for the costs associated with shipping the product back to our facilities.

Once we receive your returned item and it is accepted, your refund or new item will be processed within 7-10 business day. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or damaged in any way cannot be accepted for return. The returned item must be in saleable condition, meaning it must be in the same condition in which you received it, and it must be in its original box and/or packaging.

Dent & Ding Returns:

Eternalboating Dent/Ding section features product that has a minor cosmetic imperfection that will not affect its performance and in some cases it is not noticeable. We want you to be completely satisfied with your purchase! If you are not completely satisfied, please contact the returns department at 888-383-7615 for return instructions. Customers will be responsible for shipping and handling of dent & ding returned items. Refunds and credits will be issued in accordance with the following schedule ("days" are from delivery confirmation):

• 0-30 days - Product may be eligible for a full refund less postage and handling.
• 31 or more days -No refunds will be issued.

Damaged Items

• If your order is damaged, please contact us immediately.
• You must contact us within 21 business days of receiving a damaged order. This is the deadline our shipper gives us for filing damage claims. If you wait longer than 21 days, we will need to charge a 15% replacement fee, because of the additional cost to us.
• In order for your damage claim to be processed as quickly as possible, please provide us with a photo of the damage so we can work through the proper channels. For further instructions on damaged items procedures, please consult our http://eternalboating.com/damages page.
• Please be very careful when opening your boxes, as we cannot be responsible for damage caused by cutting open boxes. Any boat parts or boat accessories that are damaged during unpacking cannot be returned to us for full credit.
• PLEASE NOTE: Customers who wish to cancel an order after it has been shipped or while it is in transit are responsible for all shipping costs and fees incurred to cancel or reschedule the shipment plus a 15% restocking fee.  IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the shipment.

To return the merchandise please send it with the unused merchandise to:

Eternalboating Returns
13738 Jefferson Blvd.
Mishawaka, IN 46545

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